HNI Customer Solutions Specialist in Muscatine, Iowa

Description

Are you a customer advocate seeking to build strong customer relationships? Would you like to make a difference and contribute to the success of The HON Company organization?

The HON Company is seeking energetic, customer-centric individuals for the role of Customer Solutions Specialist. As a Customer Solutions Specialist, you will manage all aspects of customer relationship to ensure mutually beneficial outcomes. In addition, the Customer Solutions Specialist role is a highly promotable position within Customer Support and experience gained in the position is sought after by many departments within HON and HNI.

As a Customer Solutions Specialist you will:

  • Build customer relationships by exercising sound independent judgment and negotiating win – win outcomes that drive customer satisfaction and loyalty to the HON Brand.

  • Provide timely follow-up and warranty support via telephone and email to ensure an excellent customer experience.

  • Drive consistent high quality while being efficient and effective.

  • Consistently achieve aggressive individual and team goals.

  • Embrace continuous learning with the capacity to accept continuous change.

  • Utilize resources effectively across The HON Company organization to drive intended results.

  • Communicate (written/oral) with a positive and professional demeanor.

  • Advocate customer-centric values and drive mutually beneficial outcomes in all interactions.

Requirements

Think you're ready?

Qualified candidates must have a high school diploma or equivalent. A Bachelor’s degree or at least 1 year of relevant business experience is also required.

Skills and Abilities Required:

  • Proven excellent communication skills, both written and oral.

  • Proficient with the use of Microsoft Office suite of software and ability to type.

  • Ability to solve complex problems.

  • Ability to successfully multitask.

  • Proven capability of being a team player.

If you are ready to take the next step in your career, apply today.

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Posted at: Friday, March 09, 2018

Job Req#: 0918023

Category: Customer Service

Type: Salary

Reporting to: Customer Solutions Manager

Shift: 1st

EEO Category: Administrative Support Workers

Company: HON Company

Location: HON Headquarters, Muscatine, IA