HNI Customer Solutions Specialist in Muscatine, Iowa
Are you a customer advocate seeking to build strong customer relationships? Would you like to make a difference and contribute to the success of The HON Company organization?
The HON Company is seeking energetic, customer-centric individuals for the role of Customer Solutions Specialist. As a Customer Solutions Specialist, you will manage all aspects of customer relationship to ensure mutually beneficial outcomes. In addition, the Customer Solutions Specialist role is a highly promotable position within Customer Support and experience gained in the position is sought after by many departments within HON and HNI.
As a Customer Solutions Specialist you will:
Build customer relationships by exercising sound independent judgment and negotiating win – win outcomes that drive customer satisfaction and loyalty to the HON Brand.
Provide timely follow-up and warranty support via telephone and email to ensure an excellent customer experience.
Drive consistent high quality while being efficient and effective.
Consistently achieve aggressive individual and team goals.
Embrace continuous learning with the capacity to accept continuous change.
Utilize resources effectively across The HON Company organization to drive intended results.
Communicate (written/oral) with a positive and professional demeanor.
Advocate customer-centric values and drive mutually beneficial outcomes in all interactions.
Think you're ready?
Qualified candidates must have a high school diploma or equivalent. A Bachelor’s degree or at least 1 year of relevant business experience is also required.
Skills and Abilities Required:
Proven excellent communication skills, both written and oral.
Proficient with the use of Microsoft Office suite of software and ability to type.
Ability to solve complex problems.
Ability to successfully multitask.
Proven capability of being a team player.
If you are ready to take the next step in your career, apply today.
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Posted at: Friday, March 09, 2018
Job Req#: 0918023
Category: Customer Service
Reporting to: Customer Solutions Manager
EEO Category: Administrative Support Workers
Company: HON Company
Location: HON Headquarters, Muscatine, IA