KONE, Inc Service Supervisor with Training Program in Moline, Illinois

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow. ​

a driven, hard-working, customer-oriented individual who is eager to start a career in a World-Class organization. This opportunity is part of a year-long training program that will provide you the tools and support you need to be successful as a Service Supervisor within KONE.


Our team is composed of maintenance professionals who provide on-site customer service to ensure the smooth and safe operation of our equipment. We are now looking for a service-minded Maintenance Supervisor to lead this team and to plan and manage the field service operations on his/her area. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customer and the people using the equipment.

Essential Functions:

•Direct workers (maintenance mechanics, helpers, and repair crews) concerned with maintenance and repair projects.

•Supervise routing (loading jobs, appropriate backups, and 100% jobs). Determine the layout for the best geographical service routes coupled with manpower qualifications to keep travel time and expenses to a minimum.

•Supervise escalator clean downs and annual cracked step inspections.

•Review material orders. Minimize overnight shipments.

•Review callbacks daily. Assure that mechanics comply with check out procedure (the time the job was completed and the callback code).

•Complete quality audits and customer contacts one day a week. Audit jobs, visit with customer, and complete appropriate forms. Review information with the route mechanic.

•Conduct service meetings once a month outside of the meetings with the Service Manager. Deliver checks once a month and meet with the field men.

•Review outstanding repairs with the Repair Supervisor to assure accurate scheduling and completion of all repairs.

•Ensure all time tickets are accurate. Check and approve all service time tickets and invoices for vendor’s materials.

•Contact and update customers when units are left shut down for repairs or parts.

The successful applicant is an effective communicator, curious about the customer’s business and always striving to exceed their expectations. He/she is able to turn strategy into objectives and actions and contribute to the overall KONE business. The successful candidate will have previous leadership experience and is capable of providing support to and inspiring and energizing his/her team. To qualify for this position, the applicant will have good technical understanding, good IT skills and knowledge of local business practices.


A Bachelor's degree (BS/BT) in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Construction Technology or similar fields is required.

Specific Knowledge, Skills & Behaviors:

•Openness to relocation following training program will be important.

•Experience or ability to learn database, spreadsheet, scheduling, project management, communication and word processing applications.

•Willing and able to travel with occasional extended overnight stay. Automobile drivers license and frequent day travel required within branch office jurisdictional area.

•Good leadership, supervisory, organizational, written, verbal communication and customer skills.

•Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations.

•Ability to write reports, business correspondence and procedures.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Did you know KONE moves over one billion people every day? In 2017, we had annual net sales of EUR 8.9 billion. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.