VIVA USA Inc Infrastructure Analyst in Moline, Illinois
Req Ref No: SPILI4A-03 Location: Moline, IL Duration: 24 Months
Skype for Business Administrator:
Responsible for the planning and implementation of changes to the information technology infrastructure. Applies changes, subject to some review, to current information technology infrastructure following established processes. May also contribute to the development of new processes. Applies information analysis to resolve low to medium complexity infrastructure problems and low to moderate in risk. Delivers infrastructure technology for multi-functional business requirements with limited interrelationship to the overall business process. Has some interaction with functional business partners on tactical issues and limited contact with suppliers. Completes routine changes and improvements to existing processes, with some review. This may include modifying existing operating systems, designs, or program code. Has responsibility for communicating and recording change documentation. May create change processes for new situations or business requirements.
Monitors and applies changes to current information technology infrastructure, under minimal supervision, following a process or developing new processes. Applies information analysis to resolve low to moderately complex infrastructure problems. Delivers infrastructure technology for multi-functional business requirements with limited interrelationship to the overall business process. Identifies and applies appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes. Participates in various roles as a team member, at times includes facilitating team meetings. Occasionally participates on multiple teams. Assumes proportionate share of responsibility for an effective team and understands good teaming concepts. Participates on projects as a team member or leads small well defined projects with a small team, taking on project tasks, giving work direction and may assist in deciding how work will be done. Establishes, reports and monitors project measurement parameters. Supports projects that require contact with other Information Technology departments at the unit, division, or enterprise level. There is some interaction with functional business partners on tactical issues and limited contact with suppliers. Completes routine changes and improvements to existing processes, with some supervision. This may include modifying existing operating systems, designs, or program code. Responsible for communicating and recording change documentation. May create change processes for new situations or business requirements. Assists or makes technical or project based decisions pertaining to elements of the infrastructure.
Specific Position Requirements :
The client Collaboration team is looking for a motivated individual to support an enterprise-wide Skype for Business Server environment. Ideally, the candidate would also have experience in supporting a Skype for Business Online environment. Responsibilities and
Perform application and service health checks of Skype for Business infrastructure
Manage current infrastructure to maintain SLA’s and KPI’s for optimal performance and interoperability
Be responsible for project and support task tracking, process execution and metrics for supported technologies
Apply system changes and infrastructure upgrades as needed
Assist and provide technical direction to a diverse global team
Maintain a strong collaborative relationship with business partners in support of business strategies
Provide guidance and recommendations regarding technical process and procedures * Must be available to work flexible hours and participate in an on-call rotation
Experience implementing and supporting Skype for Business Server and related services (IM, Conferencing, Application Sharing, Mobile)
Degree in an Information Technology, Engineering discipline or equivalent experience
Strong background in PowerShell and scripting for Skype for Business administration and reporting
Background in SQL and reporting
Experience with Microsoft Exchange integration to Skype for Business Server
Knowledge and Administration of Windows Server
Excellent communication skills, both verbal and written
Experience with change management process
Experience integrating multiple systems with Skype for Business (Cisco, Avaya, etc.)
Technical knowledge in networking
On-call rotation is 12x7 approx. 1 per month.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.