UnityPoint Health Care Coordinator in Moline, Illinois

Under the direct supervision of the Director of Integration the care coordinator will provide comprehensive care coordination services for adults and children

A. Principle Duties and Responsibilities of Care Coordinator

  1. Provides assertive community outreach and sustained efforts to engage individual clients.

  2. Collects information necessary to develop an accurate assessment of each client

  3. Provides emergency assessments of persons with mental illness in the community. Accurately assesses patients for suicidal gestures and ideation.

  4. Assists client to complete the first three steps of a Wellness Recovery Action Plan (WRAP), including understanding his/her illness and developing action plans for maintaining wellness, identifying early signs and triggers of relapse, and identifying signs of crisis.

  5. Assists in the timely development of the initial treatment (IT) plan and monitors the client’s progress toward achieving their patient-centered, patient-driven goals.

  6. Assists clients in the development of crisis plans.

  7. Provides linkage to other mental health services and programs including psychiatric services, medication management, transportation assistance,

  8. Assists the client in securing basic necessities ( e.g. food, housing income, medical care)

  9. Provides counseling, problem-solving and personal support. Engages the client’s family and personal support systems.

  10. Teaches and assists with activities of daily living in home and in the community. Uses cognitive rehabilitation, in-vivo skills practice and role rehearsal (psychosocial rehabilitation).

  11. Completes all necessary documentation in a timely and accurate manner and in compliance with established standards of the State of Iowa and the Robert Young Center.

  12. Provides disease management and holistic patient care.

B. Duties of Care Coordinator for Eastern Iowa- See duties under A. above.

  1. CC receives referral from ED CC, CSU, IHH ED admission list etc.

  2. CC makes phone contact within 72 hours (preference within 24 hours) after discharge from inpatient or ED.

  3. CC explains Eastern Iowa Program and offers to schedule face to face appointment.

  4. CC meets with client within 7 days of discharge and discusses recent ED/inpatient admission and assists with scheduling 7 day follow up with provider. CC completes Health Risk Assessment if appropriate.

  5. CC schedules another follow up appointment to complete Crisis plan, assist with closing gaps in care identified in Health Risk Assessment.

  6. Staff continues to provide face to face/phone contact with client for 30 days.

EDUCATION, TRAINING & EXPERIENCE: Requires a BA, BS, BSW in behavioral healthcare services related field

KNOWLEDGE, ABILITIES & SKILLS: Demonstrates an ability to apply critical thinking and problem-solving abilities to a range of client situations; has the ability to accurately collect and assess information; can develop treatment plans and interventions with clients; possesses interpersonal skills, professional attitude and understands the ethical standards of behavioral healthcare. Is able to recognize signs of suicidal behavior and assess for lethality.


Requisition ID: 2018-43253

Street: 4600 3rd St

Name: 6020 UnityPoint Health QC Trinity

Name: Eastern IA MH/DS Region- RYC

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Days

External Company URL: http://www.unitypoint.org