Volt Workforce Solutions Customer Service Representative in Milan, Illinois
Customer Service Representative in Milan, IL at Volt
Date Posted: 4/12/2018
Employee Type: Contingent
Location: Milan, IL
Job Type: Call Centers
Duration: 48 weeks
Date Posted: 4/12/2018
Job ID: 109320
Contact Name Volt Branch
CUSTOMER SERVICE (INBOUND CALLS) English or Bilingual in Spanish
Volt’s Client is looking for additional members to join our inbound call center family as a Customer Service Representative! You will assist customers through the redemption of rebates and rewards and resolve any questions and concerns that may arise. Volt’s Client provides an environment that is challenging, supportive, and appreciative. You will play a vital role in supporting our customer loyalty and reward programs in our call center. If you are tired of being seen as just a number and are ready to join a fun, friendly environment with opportunities for advancement- apply with Volt’s Client today!
As a vital member of Volt’s Client’s call center, your responsibilities will include, but are not limited to:
Providing an efficient and high quality experience for our customers.
Utilizing resources and leading edge technology tools to assist customers with questions, as well as to stay up-to-date on program information.
Meeting and exceeding performance standards set forth by Volt’s Client and our clients.
Partnering with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth.
Taking ownership of a customer’s issue as your own and creating positive solutions that benefit both the customer and our clients.
Documenting complete and accurate information for each customer call.
Customer-focused, energetic attitude; desire to provide exceptional customer service each and every time.
Willingness to and accountable for resolving customer concerns.
Ability to uphold a professional demeanor in difficult situations.
Ability to adapt and excel in a fast-paced, ever-changing, challenging environment.
Proven longevity in past employment.
Committed to excellent attendance.
Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.
Work Schedule: M-F 10:15 AM - 7:00 PM
Intermediate computer and keyboarding skills; ability to navigate multiple screens and enter data while assisting the customer.
Education: High school diploma or equivalent
Salary: $10.50 hourly wage $11.50 for bilingual
Volt has been serving some of the nation's strongest companies for over 60 years. As a Volt employee, you can expect the highest level of on-site support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with its employees. Volt is an Equal Opportunity Employer.
In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.