UnityPoint Health Imaging Operations Coordinator in Bettendorf, Iowa

Under the general supervision of the Imaging Service Managers and Director. Assists the Manager or assumes in their absence the 24 hour responsibility for coordinating, planning, and evaluating procedures and personnel in the delivery of care delivered by the Imaging Departments. Oversees and monitors quality assurance, regulatory documentation to assure compliance with State & Federal regulations. Provides administrative support, computer data entry. Participates in the Manager afterhours call rotation.

Talent Development

  • Support for staff evaluation, discipline and education staff within defined organizational parameters

  • Provides specific and timely feedback to employees to improve performance

  • Monitors and manages variances from expected performances

  • Plans and implements employee developments actions/initiatives in conjunction with manager

  • Develops and implements action plans to address and correct performance issues with manager

Resources and Revenue Enhancement Use

  • Manages daily hours per unit of service for Productivity monitoring

  • Understands basic revenue generations imaging department

  • Prepares reports & other documents around finances, quality and initiatives

  • Assures staff is properly trained to identify and enter all charges for services delivered.

  • Identifies and recommends opportunities for improvement in revenue production and cost reduction.

  • Proficient in Microsoft office and has ability to develop presentations and documentation accurately

  • Responsible for policy updates and development with input from the Management team

Clinical Excellence/Patient Care

  • Engages staff to use data and PI concepts/tools to improve patient satisfaction and quality care

  • Anticipates barriers to patient satisfactions and plans to prevent.

  • Implements clinical improvement strategies in conjunction with managers/director.

  • Monitors progress made to meet/exceed quality targets, identifies variations from expected outcomes and manages PI processes to improve

  • Tracks & Trends initiatives to improve quality

  • Manages processes, identifies variation and resolves/fixes with support of Manager/Director

  • Anticipates issues and involves Lead/Staff in correction plan.

  • Implements improvements to meet established work unit targets consistent with established organizational processes

  • Identifies/recommends improvement opportunities and actively promotes/participates in change processes.

  • Anticipate barriers and monitor progress made to meet/exceed safety targets

Basic UPH Performance Criteria

  • Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

  • Demonstrates ability to meet business needs of department with regular, reliable attendance.

  • Employee maintains current licenses and/or certifications required for the position.

  • Practices and reflects knowledge of HIPAA, JCAHO, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

  • Completes all annual education and competency requirements within the calendar year.

  • Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Minimum Requirements

Preferred or Specialized


Graduate of JRCERT approved school

for Radiologic Technology.

Bachelor’s Degree in Business Administration preferred; or an equivalent combination of education and experience from which comparable knowledge and skill can be acquired is necessary. .


5 years’ Experience as a Radiologic Technologist

Prefer experience in staffing, time management and projects


Must have a current license from the State of Illinois Emergency Management Agency and/or the Iowa Department of Public Health (Registered Radiologic Technologist)

Must possess and maintain CPR certification or obtain within 6 months of hire

Valid driver’s license when driving any vehicle for work-related reasons.


Writes, reads, comprehends and speaks fluent English.

Multicultural sensitivity.

Microsoft Office – advanced computer skills.

Customer/patient focused.

Critical thinking skills using independent judgment in making decisions.


Use of usual and customary equipment used to perform essential functions of the position.

Work may occasionally require travel to other UPH facilities. May drive a UPH vehicle, rental or own vehicle.


Requisition ID: 2018-43256

Street: 4500 Utica Ridge Rd

Name: 6020 UnityPoint Health QC Trinity

Name: Radiology Administration

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Exempt

Scheduled Hours/Shift: Flexible 40 hours

External Company URL: http://www.unitypoint.org